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Pawn Wheels (Pty) Ltd

Last updated: 05 January 2026

Pawn Wheels (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, submit an enquiry, or use our services.

1. Scope of this Policy

This policy applies to:

  • Visitors to the Pawn Wheels website

  • Individuals who submit applications, enquiries, or documentation

  • Customers who make use of Pawn Wheel’s services

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

2.1 Personal and Contact Details

  • Full name

  • Identity number or passport number

  • Email address

  • Telephone number

  • Residential or business address

2.2 Vehicle and Financial Information

  • Vehicle registration details

  • Vehicle ownership documentation

  • Vehicle value and condition information

  • Banking details (where required for payments)

  • Supporting financial documentation voluntarily provided by you

2.3 Website and Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions on our website

  • Cookies and similar tracking technologies (see section 8)

3. How We Collect Personal Information

We collect personal information:

  • When you complete online forms or applications

  • When you contact us via phone, email, or WhatsApp

  • When you upload documents for verification purposes

  • Automatically through website analytics and cookies

We only collect information that is necessary for legitimate business purposes.

4. Purpose for Processing Personal Information

Pawn Wheels processes personal information for the following purposes:

  • Assessing and processing of information for transactions

  • Verifying identity, ownership, and eligibility

  • Communicating with you regarding enquiries, applications, or services

  • Complying with legal and regulatory requirements

  • Fraud prevention and risk management

  • Improving our website, services, and customer experience

  • Marketing communications (where consent has been given)

We will not process personal information for purposes unrelated to our services without your consent, unless required by law.

5. Lawful Basis for Processing

We process personal information in accordance with POPIA on the following lawful grounds:

  • Your consent

  • The performance of a contract or pre-contractual steps

  • Compliance with legal obligations

  • Our legitimate business interests, provided these do not override your rights

6. Sharing of Personal Information

We may share personal information with trusted third parties only where necessary, including:

  • Verification and compliance service providers

  • Financial institutions and payment processors

  • IT service providers and hosting partners

  • Legal, regulatory, or law enforcement authorities where required

All third parties are required to maintain appropriate confidentiality and security measures.

We do not sell or trade personal information to third parties.

7. Data Retention

Personal information is retained only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, regulatory, or contractual obligations

When information is no longer required, it is securely deleted or anonymised.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Improve site functionality and performance

  • Analyse traffic and usage patterns

  • Enhance user experience

You may disable cookies through your browser settings; however, this may affect website functionality.

9. Security Measures

Pawn Wheels implements reasonable technical and organisational safeguards to protect personal information, including:

  • Secure servers and encrypted data transmission

  • Restricted access to personal information

  • Regular system monitoring and updates

  • Staff training on data protection and confidentiality

While we take all reasonable precautions, no system can be completely secure, and we cannot guarantee absolute security.

10. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or updating of inaccurate information

  • Object to the processing of your personal information

  • Withdraw consent (where processing is based on consent)

  • Request deletion of personal information, subject to legal obligations

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The latest version will always be available on our website.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Pawn Wheels

Email: info@pawnwheels.co.za

Phone: +27 72 513 1614

Website: https://pawnwheels.co.za/

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